Refund policy

At Whopp, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging whenever possible.
Include proof of purchase or your order number.

Items that are damaged due to misuse, improper handling, or normal wear and tear may not qualify for a refund.

How to Request a Return

To start a return, please contact us at:

Email: support@whopp.store

Please include:

Your full name
Order number
Product name
Reason for the return
Photos of the item if it is damaged or defective

Our support team will review your request and provide return instructions.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed within 7 business days using your original payment method.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We may request photos of the item and packaging to help resolve the issue quickly. If confirmed, we will offer a replacement, exchange, or full refund.

Order Cancellations

Orders may be canceled before they are processed or shipped.

If your order has already been shipped, you will need to follow our return process after receiving the item.

Non-Returnable Items

The following items are generally not eligible for return:

Personalized or custom-made products
Gift cards
Digital products
Final sale items
Products that have been used or damaged by the customer

Return Shipping

If the return is due to our error (wrong, damaged, or defective item), we will provide an appropriate solution, which may include covering return shipping costs.

For returns due to a change of mind or ordering the wrong item, the customer may be responsible for return shipping costs.

Contact Us

If you have any questions about returns or refunds, please contact us:

Whopp

Website: www.whopp.store